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General Questions
We are moving at the end of May! We will open in our new location in early June, to allow our staff to make the move and get ready to serve our members.
A smart cashless branch focuses on consultations, financial advice, and digital services. It's designed to give you faster service and more personalized attention.
This change allows us to invest in enhanced security, and more personalized service, leaning into what our metrics tell us the Town of Banff is looking for in terms of service. As part of our move to our new location, we're modernizing our operations to enhance security, improve efficiency, and allow our team to focus more on personalized financial services like loans, financial planning, and account management. This approach is increasingly common in banking and allows us to invest more in the services our members value most.
We will be fully cashless on April 30, 2026.
Technology Questions
Absolutely! Our staff will be available to guide you through every transaction until you feel comfortable. We're also offering free one-on-one training sessions by appointment to assist with navigating online banking.
Service Questions
Yes! In fact, this change means MORE time for consultations. You can schedule appointments for loans, financial planning, account questions, and more. Our staff will have more time to dedicate to your needs. Members have the option to book appointments to meet with advisors either in branch, over the phone, or virtually.
No, all your account information remains the same.
All services except cash handling at the teller counter, including account opening, loan applications, financial consultations, and member support.
Yes! Cheques can be deposited in branch during business hours, at other BVCU ATM locations or via mobile deposit available through the BVCU online banking app.
Cash & Transaction Questions
You can get access to cash services at one of our other locations, the closest being Canmore, but also in our other communities of Cochrane, Airdrie, and Calgary.
For business coin orders, please contact one of our other locations, the closest being Canmore Branch for support.
Our branch team can continue to support any cheque transactions, draft needs, as well as issuing a new debit card.
Location & Hours Questions
Our location hours will be 9:30am to 5:00pm.
Canmore is a cash-handling branch, plus thousands of surcharge-free credit union ATMs nationwide through our Ding Free network.
No. These changes only apply to our Banff location. Currently our Acheson and Red Deer location are also cashless.
Concerns & Alternatives
No need! You are a member of BVCU, and you can attend any other Bow Valley Branch location, and they will be able to assist you with any other traditional services.
Contact our member experience team at 403-762-3368 during business hours, or feel free to email the team at banff@bowvalleycu.com.
