Update: Limited Branch Reopening (June 1, 2020)
Effective today, our Airdrie Cooper's Town, Banff, and Cochrane Branches are reopening daily from 10:00am to 2:00 pm. Outside these hours, banking is available by appointment only.
We want you to know that you can count on our commitment to safety while getting the same great service that you expect from BVCU. The next time you are in branch you can expect to see our safety protocols which are in keeping our goal of maintaining everyone's wellbeing. We want you to feel as safe and comfortable as possible when you visit us.
Limited Entry: to respect physical distancing, we are limiting our members to having 2 in a branch at a time. You will be met by a greeter at the front entrance.
Plexi-shields: we have installed plexiglass barriers at the frontline counters to provide additional protection for everyone.
Distance Queues: all high-traffic areas will use physical distancing markers to ensure 2 meters of space between members. As a further precaution, movement will follow a one-way traffic flow, helping minimize people passing each other where physical distancing isn't possible.
Increased Sanitization: we continue to enforce heightened sanitization practices which includes hand sanitizer upon entry, disinfecting pens between use, and responsible handing of documents.
Our Airdrie Kingsview, Canmore, and Sage branches remain open to the public by appointment only.
If you aren't comfortable visiting us in person or unable to do so, we are happy to assist you online and over the phone.
Update: Cooper's Town Branch (April 2, 2020)
Our Cooper’s Town Branch has reopened to the public by appointment only.
Update: All BVCU Branches (March 27, 2020)
For the health & safety of our community and staff, we will be serving members by appointment only, with the exception of Cooper's Town which is closed to the public. To make an appointment, please contact your branch.
Before booking an appointment to visit one of our locations, please consider our various ways to bank. We are happy to talk over the phone about how to best use these services. ATMs are available at all locations and we encourage members to use online and mobile banking as well. Night deposits will continue to be processed.
In these unprecedented times, we are committed to both protecting and growing prosperity for our members, communities, and staff.
Update: Cooper's Town Branch (March 20, 2020)
Our Cooper’s Town Branch is closed to the public due to suspected COVID-19, for the safety of our staff and members until further notice. Should you need banking assistance beyond online or telephone banking, please visit our Kingsview Branch (1600 Market Street SE, Airdrie).
Our goal is to serve our BVCU members in any way we can while protecting you and your loved ones. We’re committed to being as responsive and responsible as we can during this unprecedented time.
Update: Hours of Operation (March 19, 2020)
Branch hours are 10:00 am – 2:00 pm. Beyond these hours, in-branch services are by appointment only between the hours of 2:00 pm and 5:00 pm.
Message from Brett Oland, BVCU President & CEO (March 17, 2020)
At Bow Valley Credit Union, our members are at the centre of everything we do, and this drives our values and purpose for serving our members to a better future. As COVID-19 continues to impact our communities, I want to share an update as we are striving to keep our members, our staff, and our communities safe.
Our mobile and online banking solutions are available to you anytime from anywhere, 24/7. Whether you need to deposit a cheque, transfer funds between accounts, check your balance or pay a bill, our mobile app and online banking provide you the flexibility to do so from the safety and comfort of your home. Also, our ATMs are operating normally, for use at your convenience. With Alberta having declared a state of public health emergency, we would ask that you limit your in-person visits to our branches unless it is absolutely necessary until it is safe to do so again. We reaffirm our commitment to being here for you and to answer any questions you may have.
Another important part of banking with Bow Valley Credit Union is the peace of mind you get, knowing that your deposits are 100% guaranteed by the Credit Union Deposit Guarantee Corporation (CUDGC).
We are vigilantly monitoring the evolving situation that we are faced with to make sure we are adopting all the recommendations of the Public Health Agency of Canadian and relevant local authorities. As always, the health and safety of our members and communities is a top priority and at the heart of every decision we make.
We will continue to provide updates bowvalleycu.com. Bow Valley Credit Union was founded on a passion for community-based banking, and that foundation has never been more important than it is now. We appreciate the trust that you place in us, and we will make sure that you have all the tools at your disposal to continue meeting your financial needs, including throughout these challenging times.
Stay safe and thank you for being part of our Bow Valley Credit Union family.
President & CEO of Bow Valley Credit Union
COVID-19 Update (March 16, 2020)
With the rapidly-changing events surrounding COVID-19 (also known as coronavirus) continuing to dominate the news, as a Bow Valley Credit Union member, you may have questions.
Everyone at Bow Valley Credit Union remains committed to providing the best possible service, and we continue to be fully operational all locations. Guided by the advice provided by the government, we are taking sensible precautions against the spread of the virus. We are always considering what is best for the health and safety of our staff, our members, and the communities we proudly serve.
Remember we do have a wide range of services available online at bowvalleycu.com, and, in the interests of public health, please don’t visit a Bow Valley Credit Union branch in person if you are feeling sick. Thank you for your understanding; we are lucky to have a membership that is so thoughtful and concerned for our greater communities.
Thank you for being a BVCU member. Please don’t hesitate to get in touch with your local branch to ask questions or get assistance from us.