Digital Banking

Your new digital banking experience starts here

It’s a whole new world and at BVCU, we are committed to changing right along with you. How we do things, the services we offer, and even how we connect with you.  Our new digital banking experience is revolutionizing how we bank with exciting features and tools to put you in control of your money no matter where you are with everything you need at your fingertips.


Upgrading your banking experience

Prefer to use a desktop for your digital banking? Log in here, or you can find a button at the top right corner of our website! Have the convenience of flexibility to do your banking how it works best for you when it works best.
Go Digital with BVCU!
Download our new BVCU Mobile App! Search for "Bow Valley Credit Union" in the App Store or Google Play

Personal Member - Get Started with Digital Banking 

  1. Visit bowvalleycu.com.
  2. Click on 'Online Banking' in the top right corner of the website. You will be automatically directed to the desktop version.  You can also access directly via https://banking.bowvalleycu.com.
  3. To access our apps, go to your Google or Apple app store to download the ‘Bow Valley Credit Union’ app to use on your mobile device.
  1. When you go to log on for the first time, you’ll be asked to create a username. This unique username should be made up of numbers and letters to a maximum of 35 characters (no special characters like !, #, $, @). Your username cannot be changed once submitted so choose something you can remember.
    *Do not use your debit card number as your username.
  2. As part of our enhanced security, you will be asked to input an email or cell phone number, so you can receive a secure code to verify it’s you setting up access. The email or cell phone you input must be the one that matches our records.
    *Not sure what contact information we have on record or having issues at this point in logging in? Reach out to your local branch, call 1.800.207.0068 or use our online form update your information.
  3. Take a look at the videos that demonstrate how to do a number of frequently used transactions like paying bills and transferring funds. Learn more about the new features like seeing your balance on your home screen and customizations in our article on the digital banking platform!
  • Once you’ve onboarded, you’ll need to set-up your Interac e-Transfer® profile.
  • Go to the menu and select ‘Transfers & Payments’. Under ‘Interac e-Transfer’ select ‘Profile Settings’ and update your information.
    *You will be unable to send or receive e-Transfers until your Interac e-Transfer® profile has been set-up.
  • To add e-Transfer contacts, go to ‘Transfers & Payments’ and under ‘Interac e-Transfer’ you’ll see ‘Manage Contacts’ where you can add recipients.
  • Did you know that setting up Autodeposit for your e-Transfers reduces the risk of fraud? With Autodeposit, transfers are directly deposited into the bank account of your choosing so there is no chance for fraudsters to intercept the Interac e-Transfer® if they gain access to your email account. To set-up Autodeposit go to ‘Transfers & Payments’ and select ‘Interac e-Transfer’. Under this menu, go to ‘Autodeposit Settings’ to turn this feature on. 
  • To learn more about e-Transfers, take a look at our demos and FAQ for the new digital banking platform!
Digital banking is an easy, quick, and secure way to do your daily banking on your terms. Here's an overview of the experience.

Business Member - Get Started with Digital Banking 

  1. Visit bowvalleycu.com.
  2. Click on 'Online Banking' in the top right corner of the website. You will be automatically directed to the desktop version.  You can also access directly via https://banking.bowvalleycu.com.
  3. To access our apps, go to your Google or Apple app store to download the ‘Bow Valley Credit Union’ app to use on your mobile device.
  • For the best experience, we recommend that if you have a personal account with us you onboard yourself (the signer) before you onboard your business.
    • The first time you log on, you’ll be asked to create a username. This unique username should be made up of numbers and letters to a maximum of 35 characters (no special characters like !, #, $, @). Your username cannot be changed once submitted so choose something you can remember.
    • As part of our enhanced security, you’ll be asked to input an email or cell phone number, so you can receive a secure code to verify it’s you setting up access. The email or cell phone you input must be the one that matches our records.
      *Not sure what contact information we have on record or having issues at this point in logging in? Reach out to your local branch, call 1.800.207.0068 or use our online form to update your information.
  • When you onboard your business, you will be asked to create a new username. If you have a personal account with us, choose a different username than you did for your personal account.
    • When asked to provide the date of birth and email or cell phone number for verification, use your personal information along with your business’ debit card (PAN) number.
      *Do not use your debit card number as your username.
  • If you would like to connect (consolidate) your personal and business accounts into one digital banking profile, sign into your business account and choose ‘Business Services’ on the top navigation.
    • You will then be asked to input the username and password for your personal account.
    • Once this is complete, you will need to sign-out and sign back-in to see the consolidation.
    • This step can only be completed once you have onboarded both your personal and business accounts.
  • Take a look at the videos that demonstrate how to do a number of frequently used transactions like paying bills and transferring funds. Learn more about the new features like seeing your balance on your home screen and customizations in our article on the digital banking platform!
  • Once you’ve onboarded, you’ll need to set-up your Interac e-Transfer® profile.
  • Go to the menu and select ‘Transfers & Payments’. Under ‘Interac e-Transfer’ select ‘Profile Settings’ and update your information.
    *You will be unable to send or receive e-Transfers until your Interac e-Transfer® profile has been set-up.
  • To add e-Transfer contacts, go to ‘Transfers & Payments’ and under ‘Interac e-Transfer’ you’ll see ‘Manage Contacts’ where you can add recipients.
  • Did you know that setting up Autodeposit for your e-Transfers reduces the risk of fraud? With Autodeposit, transfers are directly deposited into the bank account of your choosing so there is no chance for fraudsters to intercept the Interac e-Transfer® if they gain access to your email account. To set-up Autodeposit go to ‘Transfers & Payments’ and select ‘Interac e-Transfer’. Under this menu, go to ‘Autodeposit Settings’ to turn this feature on. 
  • To learn more about e-Transfers, take a look at our demos and FAQ for the new digital banking platform!
Digital banking is an easy, quick, and secure way to do your daily banking on your terms. Here's an overview of the experience.

Learn more

We are here to support you and all your banking needs. If you have questions about our new system, let us know so we can help! To support your onboarding experience, we have compiled some FAQ's to help you get set up. 

Looking for more info?

Take a look at the demonstration videos for often used transactions and check out our Frequently Asked Questions!

Personalize your experience

Take a look at new features and how to customize your banking experience.

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