Member Service Representative - Part Time

Serving the communities of Banff, Canmore, Cochrane, Airdrie and Calgary, the Bow Valley Credit Union has built its considerable success by delivering exceptional service and products to its members.

Bow Valley Credit Union is seeking an enthusiastic and willing-to-learn individual to join our team as a Part Time Member Service Representative for our Calgary branch. This position is guaranteed a minimum of 20 hours per week.

The Position

  • Part time, guaranteed minimum 20 hours per week
  • Provide customers with a variety of services related to personal and business financial needs
  • Transaction processing including cash handling, balancing, deposits, withdrawals, loan payments, bill payments, draft purchases, wires, and foreign exchange
  • Promotion and cross sell Credit Union products and services
  • Respond to member inquiries and follow up accordingly

Skills & Abilities

  • Cash handling experience
  • Working knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook)
  • Professional appearance and service skills, including confidentiality and self-starting
  • Superior customer service skills and enjoys working with the public
  • Excellent verbal and written communication skills
  • Previous experience within the financial industry an asset
  • Flexibility to work weekdays 8:30 am – 5:00 pm and Thursday until 6:00 pm
  • Must be bondable
  • Criminal and Credit record check will be required
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer

We Offer

  • A great work environment where continuous learning, individual success and team achievements are recognized and rewarded
  • Vacation pay, benefits and incentive programs available
  • We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

 

If you are interested in joining our team, please submit a resume to: 

Bow Valley Credit Union

email: recruitment@bowvalleycu.com

We thank you for your application; however, only those selected for an interview will be contacted. No phone calls please

Member Service Manager

Bow Valley Credit Union is strongly rooted in the communities we serve. We take great pride in those communities we live and work in, and are committed in helping them thrive.

Serving the communities of Banff, Canmore, Cochrane, Airdrie and Calgary, the Bow Valley Credit Union (BVCU) has built its considerable success by delivering exceptional service and products to its members.  Our members are at the center of everything we do, and our vision, purpose, and values reflect our commitment to our members and our communities.

The Position

Reporting to the Branch Manager, the Member Service Manager (MSM) will be responsible for leading and coaching the Member Services team. The MSM will promote excellence in customer service by creating an environment of teamwork and accountability, while promoting Bow Valley Credit Union’s products and services.

Education & Qualifications

  • A minimum grade 12 diploma; Related post-secondary education in business, finance, or related field an asset
  • Minimum of 3 years cash handling experience
  • High level of computer literacy, with intermediate to advance skill level in Microsoft Office Programs (i.e., Word, Outlook, Excel, etc.)
  • Comprehensive understanding of credit union operations, philosophies and principles, products and services would be considered an assets

Working Conditions

  • This position is located at the Airdrie – Cooper’s Town branch
  • This is a permanent full-time position
  • Flexibility to work evenings and weekends when required on a rotational basis as part of the branch team
  • Occasional daytime travel required to attend job-related training, credit union events, and perform member visits within the area
  • Office setting, extended computer use, sitting, reaching, standing, minimal lifting and walking
  • Moderate mental effort with periods of high volume workload

We Offer

  • A great work environment where continuous learning, individual success and team achievements are recognized and rewarded
  • Vacation pay, benefits and incentive programs available
  • We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status

 

If you are interested in joining our team, please submit a resume by E-mail to:

Bow Valley Credit Union

212 5th Avenue West, Cochrane Alberta T4C 2G4

E-Mail: recruitment@bowvalleycu.com

We thank you for your application; however, only those selected for an interview will be contacted. No phone calls please.

At Bow Valley Credit Union, we believe our employees are our most valued asset.  We know that great service is a result of employing great people, so we are always on the lookout for exceptional individuals to join us in providing the best for our members.

If you don't see an opportunity that suits you, please consider submitting your application to our Administration Office for future opportunities. 

Administration Office Box 876, Cochrane, Alberta T4C 1A9 

or email your cover letter and resume to 

recruitment@bowvalleycu.com 

 

 

Your branch

Canmore, Alberta

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Canmore Branch Manager

Marla Schlachter

403-678-5549
mschlachter@bowvalleycu.com