Member Service Representative I

Position Summary

Bow Valley Credit Union is seeking an enthusiastic and willing-to-learn individual to join our team as a Member Service Representative for our Banff branch.

This is a member-service position that provides an exceptional customer service experience to our members. 

Major Duties & Responsibilities

  • Provide members with a variety of service options related to personal and business financial needs, by promoting the value and benefits, and advising on the best match
  • Foster member relationships through service excellence and product knowledge
  • Respond to member inquiries and follow up in a timely fashion
  • Receive cash and cheques for deposit and verify amounts and examine cheques for endorsement and correctness
  • Cash cheques and process withdrawals within assigned limits
  • Maintain custody of cash drawer and daily cash holdings and reconcile cash on hand at end of each day
  • Maintain joint custody of ATM by verifying deposits and payments.  Balance and process retained cards daily
  • Maintain joint custody of night depository by verifying and posting deposits received
  • Transaction processing including new accounts, cheque cashing, money orders, term deposit sales and withdrawals, cash handling, balancing, deposits, withdrawals, loan and bill payments, draft purchases, wires, foreign exchange, credit card advances, and other functions normally performed by a Teller
  • Process member requests for account updates, balances, cheque orders and statements
  • Process outgoing clearings by balancing clearing lists, preparing deposits and microfilm entries when applicable
  • Balance all daily transactions in an efficient manner
  • Maintain up-to-date knowledge of all deposit products, services, and competitors’ offering


  • Willingness to pitch-in where/when needed
  • Other duties as assigned 

Education & Qualifications

  • Formal post-secondary education in Business Administration with a focus on Financial Services
  • Professional appearance and service skills, including confidentiality and self-starting
  • Superior customer service skills and enjoys working with the public
  • Excellent verbal and written communication skills
  • Previous sales experience whether it be from the financial or retail industries
  • Experience completing cash transactions is an asset
  • A high-energy individual who likes variety and who can get things done
  • Proven computer and keyboarding skills, including familiarity with Microsoft Office
  • Aptitude for numbers, with fast and accurate data entry skills.
  • Attention to detail
  • Must be bondable
  • Criminal and Credit record check will be required
  • Must have legal authorization to work in Canada on a full-time basis for anyone other than current employer 

Working Conditions

  • This position is located at the Banff Branch
  • This is a full-time position 40 hours/week: Monday – Friday, 8:30 am – 5:30 pm
  • Office setting, extended computer use, sitting, reaching, standing, minimal lifting and walking
  • Moderate mental effort with periods of high volume workload
  • We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status 

We Offer

  • A great work environment where continuous learning, individual success and team achievements are recognized and rewarded.
  • Vacation pay, benefits and incentive programs available

At Bow Valley Credit Union, we believe our employees are our most valued asset.  We know that great service is a result of employing great people, so we are always on the lookout for exceptional individuals to join us in providing the best for our members.

If you don't see an opportunity that suits you, please consider submitting your application to our Administration Office for future opportunities. 

Administration Office Box 876, Cochrane, Alberta T4C 1A9 

or email your cover letter and resume to 



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